Call Recording lets authorized users play back any recorded conversation for review, verification, or training purposes whenever needed.
Instant Access
Review Any Call
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Step 1 of 3
Open Call History
Select a patient's profile to view their recorded call history.
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Step 2 of 3
Choose a Recording
Pick the specific AI or Live Calling recording to review.Â
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Step 3 of 3
Listen and Verify
Play back the conversation to confirm details or check quality.
THE PROBLEM
Here's What Call Recording
Helps You Solve
Spoken conversations disappear the moment they end. With Calendax, you can ensure yours never do.
01
Unverifiable Patient Responses
When calls aren’t recorded, coordinators have no way to confirm exactly what a patient said during screening.
02
No Way to Monitor Call Quality
Without recordings, teams can’t review whether AI or staff calls followed protocol or met quality standards.
03
Incomplete Documentation for Disputes
Unclear interactions or disagreements are difficult to resolve without an accurate record of the original conversation.
THE IMPACT
A Verified Record of Every Conversation
Call Recording gives research teams a dependable way to revisit conversations, confirm accuracy, and strengthen quality across every patient interaction.
Automatic Call Capture
Every AI and Live Calling conversation is recorded automatically without any extra effort.
Secure Profile Linking
Recordings are securely stored and linked directly to each patient’s profile.
Reliable Quality Monitoring
Teams can review recordings to verify responses, monitor quality, and support coaching efforts.
Verify Call Transcripts
Give Your Team a Reliable
Record of Every Call
Calendax automatically records and securely stores every screening call, giving research teams a dependable way to verify information, monitor quality, and maintain accurate documentation.
- Automatically record AI and Live Calls.
- Link recordings directly to patient profiles.
- Review conversations for accuracy and quality.
- Support training with real call examples.
Access Recordings
Explore More
See How Calendax
Documents Every Interaction
Live Calling
Call patients directly from Calendax while following protocol-approved screening questions in real time.
Auto Status Mapping
Automatically update patient status based on call outcomes, keeping records accurate without manual entry.
Lead Mapping
Every call you complete fills in a lead’s medical record automatically, giving coordinators full context without manual entry.
FAQs
Call Recording FAQs
Answers to common questions about how Calendax’s Call Recording feature works, what it captures, and who can access it.
View RecordingsContact Us
What is Call Recording in Calendax?
Call Recording automatically records both AI Screening Agent calls and Live Calling conversations, securely storing them within the patient’s profile.
Are AI Screening Agent calls recorded automatically?
Yes, Calendax automatically records calls made by the AI Screening Agent without requiring any manual setup from the user.
Who can access patient call recordings in Calendax?
Recordings are securely stored and automatically linked to the relevant patient’s profile for easy future reference.
Where are call recordings stored in Calendax?
Recordings are securely stored and automatically linked to the relevant patient’s profile for easy future reference.
How does Call Recording support quality monitoring?
Teams can review recorded calls to verify responses, check protocol adherence, and monitor overall AI and staff call quality.
Can call recordings be used for staff training?
Yes, recordings can be used to coach team members, demonstrate best practices, and improve overall screening call quality.
Ready to Make Recruitment More Efficient?
See how Calendax can help your team turn more opportunities into qualified, engaged patients.
